Shipping policy

We will ship the products to the User by third parties (hereinafter "transportation Companies"). In virtue of the foregoing, the User agree to submit to the shipping and delivery of the products to the delivery policies of the transportation Companies.

We ship only in the interior of the Mexican Republic, it will take between 15 and 30 working days for delivery, depending on location.

When there is the cost of shipping, will be added to the value of purchased goods shall be calculated and reported to the User. The freight cost will depend on factors like weight, volume, distance, and type of delivery, and may be amended by the company without the Customer's prior approval.

The shipping costs are free for purchases over $20, 000.

It is important that once you surrender your furniture, be unpacked and checked at the time of reception, it is necessary to verify that all the products are in perfect condition, as well as to check that the materials are the elect;

In the event that the furniture is not the product that you required it is necessary to give notice to the person who is delivering and advisor of sale.

If the client does not check the furniture at the time of delivery and once signed in accordance, claims will not be accepted later.

Ailtana is not responsible for the damage caused to the products by fleteras external.